BackerKit, our fulfillment partner, will distribute your digital rewards directly to the email address to which your order is registered. Customers can access their digital rewards through their survey link or backer portal. It is encouraged that you set up a Backerkit profile during or immediately after the campaign to avoid any setbacks with accessing your rewards. Please reach out to BackerKit if you used a different email address as the system will not recognize your pledge.

Last updated: May 01, 2024 15:04

While The Art of Something is Killing the Children, The Woods, and Memetic: The Apocalyptic Trilogy will be made available through comic shops, bookstores, and a myriad of locations where books are commonly discovered, the exclusive cover artwork along with any upgrades and embellishments unlocked through Stretch Goals will be exclusive to copies reserved through this BOOM! Direct Reserve campaign, limited to their initial print run, and never-to-be reprinted again.

BOOM! Studios reserves the right to offer BOOM! Direct Reserve items in extremely limited quantities via other direct sales channels at a later date. The most likely example of this is if a limited tier does not completely sell out during the Kickstarter campaign. All limited tiers are strictly limited to the quantity advertised in this campaign, and that no BOOM! Direct Reserve item or package will be offered for less than the price available through this campaign. More importantly, this is the first and only chance to make sure your copy is reserved and delivered directly to your home.

Last updated: May 01, 2024 15:04

Shipping will be charged via BackerKit after the end of the campaign, after the survey period ends. You will be informed via BackerKit and Kickstarter about when this will occur. See the Shipping & Fulfillment section of our campaign page for additional details. These costs are estimates based on the information currently available and will be charged through BackerKit, after our fulfillment partners communicate the best shipping rates available to us at that time.

Last updated: May 01, 2024 15:04

Customs are the sovereign law of a country on imports or exports. Any duties, taxes, and customs clearance fees that may be levied on a BOOM! Direct Reserve shipment as a result will be the responsibility of the customer.

Please note that Total Shipping costs reflect the total you will pay for shipping and handling for your reward(s). For international orders, please note that while BOOM! Studios ships packages DDP (Delivery Duty Paid) your country may have additional VAT fees or customs duties which BOOM! Studios does not collect in advance. You will be 100% responsible for any of those fees should they be applied, and BOOM! Studios will not refund any international orders that are refused due to VAT or customs fees beyond our control.

Last updated: May 01, 2024 15:04

Once this BOOM! Direct Reserve campaign successfully concludes, we will reach out with a survey via BackerKit to request all of the information needed to fulfill your rewards, including your shipping address. We will post updates on the campaign as surveys become available. Additionally, we will reconfirm your shipping address prior to releasing each shipping wave.

Last updated: May 01, 2024 15:04

In Your BackerKit Account, click ‘Settings’ at the top of the page, and then click ‘Update Address’ - this will update your shipping details for all of your unlocked surveys.

To update your shipping information, click on your BackerKit survey confirmation link that was sent to your email. If you need this link to be resent, please go to the survey recovery page.

If your address is open, you will be able to see and click ‘Edit Shipping Info’ to update your shipping details. To update the country or state, please contact support for assistance. Since project creators charge different shipping rates depending on the country/state, only our admin team can update this information. Pro-tip: Some customers are able to get their country and state to change by updating their Zip Code!

If your address is locked, please contact BackerKit for assistance with your new shipping details for fastest resolution!

To contact the BackerKit support team, in your survey click ‘Need help?’ on the top right corner, and then select ‘Contact Us’ from the left sidebar to reach out to our team for assistance.

Please note: We will issue multiple notices when fulfillment for this campaign is imminent. If you fail to update your address before your rewards are shipped and they are delivered to an incorrect or previous address, BOOM! Studios will be unable to refund or replace your order, due to the limited quantities manufactured and expense incurred in doing so. You are responsible for maintaining the accuracy of your own address and mailing information in order to receive your purchase.

Last updated: May 01, 2024 15:04

Please email us at [email protected] with your full name and backer #, and campaign title.

If you have lost your survey email, or never received one, you can use the survey recovery page! Enter your email address to receive another survey link.

Last updated: May 01, 2024 15:04

After the Kickstarter campaign ends, Kickstarter will charge you for your pledged amount. If there are any problems with your payment method, Kickstarter will reach out to you to have the issue corrected and your payment charged.

Any add-ons or upgrades added to your reserved order, after the Kickstarter campaign ends, will be charged through BackerKit at the same time we charge for shipping. The exact date will be communicated through an Update on the Kickstarter page, post campaign.

Last updated: May 01, 2024 15:04

Shipping fees are charged at the discretion of BOOM! Studios after the completion of surveys and before fulfillment. Typically, these fees are charged 90 or more days before fulfillment begins. BOOM! Studios makes best efforts to communicate the exact timing of shipping charges in advance through campaign updates. However, the exact timing of charges is subject to change.

Last updated: May 01, 2024 15:04

We regularly share updates on the Kickstarter page every month once the active campaign has concluded. These updates include information about the campaign’s status, sneak peeks, and notifications regarding fulfillment. Make sure to check the Kickstarter page for the latest news and updates.

You will receive emails about these updates as they are posted, to the email associated with your Kickstarter account. To make sure that emails from your project creator don’t get caught in your spam filter, add [email protected], and [email protected] to your address book. Avoid marking BackerKit and Kickstarter emails as spam. Check your spam filters/archived emails. Subject lines to look for: Response Needed – Get your reward for Project Name or Reminder – Response needed to deliver your reward for Project Name.

If you’re having difficulty receiving emails from Kickstarter for the project, we recommend first double-checking your email notification settings. To do so, sign in to your Kickstarter account and go to the Notifications page. Here you’ll see icons for email and mobile notifications that can be turned on or off by toggling the corresponding icons.

Last updated: May 01, 2024 15:04

After the initial fulfillment, we provide a 60-day window for you to actively track and receive your purchase. It is essential for customers to stay updated by regularly checking their emails and notifications regarding order fulfillment. Once this 60-day period has passed, we cannot guarantee the fulfillment of your order.

To make sure that emails from your project creator don’t get caught in your spam filter, add [email protected] and [email protected] to your address book.

Last updated: May 01, 2024 15:04

Please email us at [email protected] with your full name and backer #, and campaign title. Apple ID does not recognize Kickstarter, and is a known issue. If possible, please try another email address. Please refer to Kickstarter’s support page for more help.

Last updated: May 01, 2024 15:04

Due to the nature of this BOOM! Direct Reserve campaign, we are unable to offer refunds. All of the items described within this campaign are extremely limited in nature and expensive to produce. As such, once your reserved order amount is collected, we will be unable to process a refund. BOOM! Studios does everything within its power to ensure timely shipping and comply with originally estimated fulfillment dates, although those can and frequently do change based on a variety of real-world factors (including manufacturing and shipping delays) beyond the company’s control. BOOM! Studios also endeavors to provide timely updates regarding any delays, should we encounter them, through campaign updates. Additionally, Kickstarter cannot process payments or refunds once your credit card has expired.

Last updated: May 01, 2024 15:04

As noted in prior FAQ questions, we will post campaign updates on (at least) a monthly basis in advance, during, and after sending out surveys and charging credit cards for add-ons, shipping, and sales tax (if applicable), with the deadlines to complete these steps.

After we have completed the primary wave of fulfillment, you will have an additional three months to finalize and claim your reserved order. During that three month period, our customer service team will email any customers with outstanding orders directly once per month. If after this three month period, you still have not completed the necessary steps for us to fulfill your order, we cannot guarantee we will be able to fulfill your order and you will not be entitled to a refund.

Last updated: May 01, 2024 15:04

Yes! Any retail partner who wishes to carry these BOOM! Direct Reserve products in their store can contact us directly about purchasing these items at wholesale. Please contact us directly at [email protected] to inquire about wholesale pricing options.

Last updated: May 01, 2024 15:04

Like the rest of the Kickstarter community, BOOM! Studios cares deeply about fair compensation for creative talent. As such, all of the creators hired by BOOM! Studios, who have material featured in this campaign are eligible for industry-standard royalties based on sales of their work, including those made through this BOOM! Direct Reserve campaign. This is in addition to the rates they were paid when the work was first commissioned. In other words, the creative talent will benefit directly from your support of this campaign.

Last updated: May 01, 2024 15:04

While The Art of Something is Killing the Children, The Woods, and Memetic: The Apocalyptic Trilogy will be made available through comic shops, bookstores, and a myriad of locations where books are commonly discovered in 2024, the exclusive cover artwork along with any upgrades and embellishments unlocked through Stretch Goals will only be available exclusively through this BOOM! Direct Reserve campaign, limited to their initial print run, and never-to-be reprinted again.

Last updated: May 01, 2024 15:04

The focus of any BOOM! Direct Reserve campaign is twofold – (1) introducing fans of some of the most beloved franchises in the world to the limitless medium of comic storytelling while providing a complete, satisfying reading experience and (2) giving those fans an opportunity to secure some of our most premium, most limited editions for their collections. To accomplish the first goal, we’ve endeavored to offer one or more economical entry-level options and to accomplish the second, we’ve dreamed up ultra-limited, ambitious sets intended to add delight to a fan’s collection.

Last updated: May 01, 2024 15:04

If you are interested in reserving a limited tier, we recommend reserving that limited tier as it may sell out during the campaign. You will be able to add any unlimited items as Add-Ons, either during the campaign or through BackerKit after the campaign.

If you are interested in ordering more than one limited tier, we will make any unsold quantities available through BackerKit as Add-Ons after the campaign ends. If you wish to ensure you can reserve two different limited tiers during the campaign period, you will need to create a second Kickstarter account and place two separate reserved orders. Please note, for anyone that chooses to pledge to the campaign under separate accounts, we cannot guarantee that shipping will be combined for their orders.

Last updated: May 01, 2024 15:04

Yes, where possible our fulfillment partner will combine reserved items to reduce shipping costs. BOOM! Studios and our fulfillment partners reserve the right to send multiple shipments to reduce the likelihood of any rare or limited-edition items being damaged in transit.

Last updated: May 01, 2024 15:04

Yes! You can always over pledge on Kickstarter. When we conduct the survey through BackerKit, those funds will be available to you in your account and can be applied to Add-On items.

Last updated: May 01, 2024 15:04

Unfortunately, we are unable to open tiers that have sold out. While many of the tiers are unlimited in quantity, the more exclusive tiers are limited in nature in part to ensure their collectibility.

We may decide to unlock new limited edition tiers during the course of the campaign, or other customers may change their mind and adjust their orders, so if there is a sold out tier you have your eye on, you’ll want to check back on the campaign page frequently.

Last updated: May 01, 2024 15:04

Yes! Any signed books will include an official BOOM! Studios bookplate that includes text verifying the authenticity of the signature(s). For this campaign, due to production timelines, the signed bookplate will arrive as a separate item in your shipment and you will need to affix the adhesive bookplate to your each signed edition.

Last updated: May 13, 2024 19:40

No, unfortunately we cannot accommodate requests for personalization.

Last updated: May 01, 2024 15:04

Those who qualify for the Early Bird Bonus SOMETHING IS KILLING THE CHILDREN #1 SCRIPTBOOK, would need to have pledged within the first 48 hours, which is between May 14th at 11am PT to May 16th at 11am PT. After the campaign ends, this will be automatically added to eligible orders in the pledge manager, BackerKit.

Last updated: May 01, 2024 15:04

Stretch goal rewards will be automatically added to your reserved order in our pledge manager, BackerKit, when the campaign ends. Afterwards, you can add onto your order if there are items you are missing, although we cannot guarantee that all stretch goal items will be available as add-ons.

Last updated: May 01, 2024 15:04

Part of the reward for participating in the campaign period is that you receive the stretch goal rewards based on that participation during the campaign. Qualifying orders are calculated ahead of surveys going out, so that customers can see everything they will receive as they finalize their order. Additions to your order after the campaign has closed will not contribute to qualifications for stretch goal rewards.

Last updated: May 01, 2024 15:04